Effective Date: June 28, 2025
At TAKI EXPRESS LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
- The item is defective or damaged upon delivery
- You received the wrong item
- Your order never arrived
To be eligible, you must contact us within 7 days of receiving your order.
2. Items Not Eligible for Refund
Refunds will not be issued for:
- Change of mind after order is processed
- Products that have been used or opened
- Digital/downloadable items (if applicable)
3. How to Request a Refund
To request a refund, please contact us at support@taki-express.com with the following information:
- Your full name
- Order number
- Photos of the item (if damaged or incorrect)
- A short explanation of the issue
We will review your request and notify you of the approval or rejection within 3 business days.
4. Refund Method
If approved, your refund will be processed to your original payment method. The processing time may vary depending on your bank or payment provider, but usually takes 5–10 business days.
5. Exchanges
If you received a defective or incorrect product, we may offer a replacement item instead of a refund, depending on the situation and stock availability.
6. Shipping Costs
Shipping fees are non-refundable, unless the error was on our side (damaged or wrong item).
TAKI EXPRESS LLC
📍 3300 Randy Dr, Ashland, KY 41102
📞 +1 (364) 999-7354
✉️ support@taki-express.com
